Buying or financing a car through Carvana means your account can hold something far more sensitive than an order history — financing details, identity documents and a payment method. That makes it a high-value target, and a tempting name for scammers to imitate. Our GetMyPassword team explains how to change your Carvana password, reset it when you are locked out, and keep the account secure.
Change your password in account settings
- Sign in at carvana.com or in the Carvana app.
- Open your account, then settings or security.
- Select the option to change password.
- Enter your current password, then a strong new one, and save.
Use a long password you do not reuse anywhere else, so a leak on another site cannot open your Carvana account and your financing details.
Reset a forgotten password
On the sign-in screen choose Forgot password? and enter the email on your account. Carvana sends a reset link; open it and create a new password. Keep your email account secure, because whoever controls it can reset your Carvana login as well.
Protect your financing and identity
A car account can tie to a loan, your identity documents and a payment method — exactly what an identity thief wants. Turn on any two-step verification Carvana offers, and watch for phishing: emails about a “financing update,” a “delivery to confirm,” or a “document you must verify,” all pushing you to log in through a link, are a common trick. That link often leads to a fake page. Open the app or type the address yourself instead of tapping the link, and never send identity documents in reply to an unexpected message.
A car deal involves real paperwork, so a “verify your financing now” email feels plausible — which is exactly why scammers use it. Real updates wait for you to open the app; a fake one needs you to click first.
Lock it down with a generated password
Create a long, random password for Carvana with our password generator and keep it in a password manager. With two-step verification and the habit of never logging in through email links, your financing, documents and payment details stay protected.
Frequently asked questions
How do I change my Carvana password?
Sign in at carvana.com or in the app, open your account and settings, select change password, enter your current password and a strong new one, then save.
How do I reset my Carvana password if I forgot it?
On the sign-in screen choose “Forgot password?” and enter the email on your account. Carvana sends a reset link to create a new password. Keep your email account secure, since it controls the reset.
How do I keep my Carvana account safe?
Use a unique, strong password, turn on any two-step verification offered, secure your email, and never log in or send identity documents through links in emails about financing, delivery or verification — open the app or type the address yourself.