StubHub is where fans buy and sell tickets to concerts and games, and a single transaction can be worth hundreds — with payouts, a saved card and your tickets all tied to the account. That value makes it a target for takeovers. Our GetMyPassword team explains how to change your StubHub password, reset it when you are locked out, and keep the account secure.
Change your password in account settings
- Sign in at stubhub.com or in the StubHub app.
- Open your account, then settings or profile.
- Select the option to change password.
- Enter your current password, then a strong new one, and save.
Use a long password you do not reuse anywhere else, so a leak on another site cannot open your StubHub account and your tickets.
Reset a forgotten password
On the sign-in screen choose Forgot password? and enter the email on your account. StubHub sends a reset link; open it and create a new password. Keep your email account secure, because whoever controls it can reset your StubHub login as well.
Protect your tickets and payouts
A hijacked ticket account is costly: a thief can resell or transfer your tickets and redirect a seller’s payout. Turn on any two-step verification StubHub offers, and watch for phishing: messages about a “sale to confirm,” a “payment on hold,” or a buyer asking you to “verify” through an outside link are common tricks. Keep deals on StubHub, open the app or type the address yourself, and never log in or transfer tickets through a link in a message.
Tickets in an account are as good as cash to a thief who gets in. A unique password and two-step verification are what keep your seats — and your payout — yours.
Lock it down with a generated password
Create a long, random password for StubHub with our password generator and keep it in a password manager. With two-step verification and the habit of never logging in through links, your tickets, sales and payouts stay protected.
Frequently asked questions
How do I change my StubHub password?
Sign in at stubhub.com or in the app, open your account and settings, select change password, enter your current password and a strong new one, then save.
How do I reset my StubHub password if I forgot it?
On the sign-in screen choose “Forgot password?” and enter the email on your account. StubHub sends a reset link to create a new password. Keep your email account secure, since it controls the reset.
How do I keep my StubHub account safe?
Use a unique, strong password, turn on any two-step verification offered, secure your email, keep deals on StubHub, and never log in or transfer tickets through links in messages about sales, payouts or verification.