ASOS is a go-to for fashion, and a busy account there holds your orders, your addresses and a saved payment method. That makes it worth protecting — and a familiar name for scammers to borrow in fake “delivery” and “refund” messages. Our GetMyPassword team explains how to change your ASOS password, reset it when you are locked out, and keep the account secure.
Change your password in account settings
- Sign in at asos.com or in the ASOS app.
- Open My account, then account details or settings.
- Select the option to change password.
- Enter your current password, then a strong new one, and save.
Use a long password you do not reuse anywhere else, so a leak on another site cannot open your ASOS account and your saved address.
Reset a forgotten password
On the sign-in screen choose Forgot password? and enter the email on your account. ASOS sends a reset link; open it and create a new password. Keep your email account secure, because whoever controls it can reset your ASOS login as well.
Watch for fake ASOS messages
ASOS’s popularity makes it a favorite disguise for scammers. Be wary of emails and texts about a “delivery problem,” a “refund waiting,” a “voucher” or an “order on hold,” all nudging you to tap a link and log in. That link often leads to a fake login page built to steal your password and card. Open the app or type the address yourself rather than trusting a link, and never enter your details on a page you reached from a message.
A “your ASOS parcel is held — confirm your details” text is fishing for your login, not delivering your order. The parcel notice is bait; the form behind the link is the trap.
Lock it down with a generated password
Create a long, random password for ASOS with our password generator and store it in a password manager. Turn on two-step verification if it is offered, keep your email secure, and your orders, addresses and payment details stay protected even when fake ASOS messages reach your inbox.
Frequently asked questions
How do I change my ASOS password?
Sign in at asos.com or in the app, open My account and account details, select change password, enter your current password and a strong new one, then save.
How do I reset my ASOS password if I forgot it?
On the sign-in screen choose “Forgot password?” and enter the email on your account. ASOS sends a reset link to create a new password. Keep your email account secure, since it controls the reset.
Are those ASOS “delivery problem” texts real?
Usually not. Scammers use ASOS’s name in “delivery,” “refund” and “voucher” messages to lure you to a fake login page. Do not tap the link — open the app yourself and never enter your details on a page reached from a message.