On Mercari you might sell a phone one week and buy a jacket the next, so your account ties together orders, listings, a balance and a saved card. That blend of shopping and real payouts makes it worth protecting — and a favorite disguise for scammers. Our GetMyPassword team explains how to change your Mercari password, reset it when you are locked out, and keep the account secure.
Change your password in account settings
- Sign in at mercari.com or in the Mercari app.
- Open your account, then settings or login details.
- Select the option to change password.
- Enter your current password, then a strong new one, and save.
Use a long password you do not reuse anywhere else, so a leak on another site cannot open your Mercari account and your balance.
Reset a forgotten password
On the sign-in screen choose Forgot password? and enter the email on your account. Mercari sends a reset link; open it and create a new password. Keep your email account secure, because whoever controls it can reset your Mercari login as well.
Protect your sales and balance
If you sell, your account holds money you can cash out, so guard it closely. Turn on any two-step verification Mercari offers, and watch for phishing: messages about a “sold item to confirm,” a “payment pending,” or a buyer asking you to “verify” or pay through an outside link are common tricks. A favorite scam pushes you to move the deal off Mercari or to log in through a link that opens a fake page. Keep deals in the app and open Mercari yourself instead of tapping links.
A buyer who wants to “pay you directly” or needs you to confirm on a link is not shopping — they are after your login or your money. Real Mercari deals stay inside Mercari.
Lock it down with a generated password
Create a long, random password for Mercari with our password generator and keep it in a password manager. With two-step verification and the habit of never logging in through links, your orders, listings and balance stay protected.
Frequently asked questions
How do I change my Mercari password?
Sign in at mercari.com or in the app, open your account and settings, select change password, enter your current password and a strong new one, then save.
How do I reset my Mercari password if I forgot it?
On the sign-in screen choose “Forgot password?” and enter the email on your account. Mercari sends a reset link to create a new password. Keep your email account secure, since it controls the reset.
A Mercari buyer wants to pay outside the app — is that safe?
No. Requests to pay outside Mercari or to “verify” through an outside link are classic scams that lead to a fake page or a lost payment. Keep every deal in the app and never log in through links.