SHEIN’s endless deals keep millions of shoppers logged in — and that popularity makes its customers a favorite target for fake “SHEIN” emails and texts. Your account holds your orders, your address, your points and a saved card, so it is worth locking down. Our GetMyPassword team explains how to change your SHEIN password, reset it when you are locked out, and keep the account secure.
Change your password in account settings
- Sign in at shein.com or in the SHEIN app.
- Open My account, then account security or settings.
- Select the option to change password.
- Enter your current password, then a strong new one, and save.
Use a long password you do not reuse anywhere else, so a leak on another site cannot open your SHEIN account and your saved address.
Reset a forgotten password
On the sign-in screen choose Forgot password? and enter the email or phone number on your account. SHEIN sends a code or reset link; use it to set a new password. Keep your email and phone secure, because whoever controls them controls the reset.
Watch for fake SHEIN messages
Scammers lean on SHEIN’s huge audience. Be wary of emails and texts promising a “free gift,” a “points bonus,” a “refund” or warning of an “order on hold,” all nudging you to tap a link and log in. That link often leads to a fake login page built to steal your password. Open the app or type the address yourself rather than trusting a link, and never enter your password on a page you reached from a message.
A “your SHEIN reward is waiting” text is fishing for one thing: the password you type on the page it sends you to. The reward is bait; the login form is the hook.
Lock it down with a generated password
Create a long, random password for SHEIN with our password generator and store it in a password manager. Turn on two-step verification if it is offered, keep your email secure, and your orders, address and card stay protected even when fake SHEIN messages reach your inbox.
Frequently asked questions
How do I change my SHEIN password?
Sign in at shein.com or in the app, open My account and account security, select change password, enter your current password and a strong new one, then save.
How do I reset my SHEIN password if I forgot it?
On the sign-in screen choose “Forgot password?” and enter the email or phone on your account. SHEIN sends a code or reset link to set a new password. Keep your email and phone secure, since they control the reset.
Are those “free gift” SHEIN messages real?
Usually not. Scammers use SHEIN’s name in “free gift,” “points” and “refund” messages to lure you to a fake login page. Do not tap the link — open the app yourself and never enter your password on a page reached from a message.