Wag connects pet owners with dog walkers and sitters, and either side of that relationship involves trust, money and personal details — your address, a payment method, and sometimes access to your home. That makes the account worth guarding closely. Our GetMyPassword team explains how to change your Wag password, reset it when you are locked out, and keep the account secure.
Change your password in account settings
- Sign in at wagwalking.com or in the Wag app.
- Open your account, then settings.
- Select the option to change password.
- Enter your current password, then a strong new one, and save.
Use a long password you do not reuse anywhere else, so a leak on another site cannot open your Wag account and your personal details.
Reset a forgotten password
On the sign-in screen choose Forgot password? and enter the email on your account. Wag sends a reset link; open it and create a new password. Keep your email account secure, because whoever controls it can reset your Wag login as well.
Keep bookings and payments on Wag
Pet-care platforms attract scams aimed at owners and walkers alike. A common trick pushes you to communicate or pay off the platform — a “client” who overpays and asks for the difference back, or who wants to arrange and pay through an outside app that turns out to be a phishing link. Keeping everything inside Wag preserves its protections and payment safeguards. Watch for emails about a “booking problem” or “payout issue” that push you to log in through a link, and open the app yourself instead.
A “client” who overpays and wants the extra back, or who insists on paying off-app, is not booking a dog walk — they are running a scam. Real Wag bookings stay on Wag.
Lock it down with a generated password
Create a long, random password for Wag with our password generator and keep it in a password manager. With two-step verification if offered, deals kept on the platform, and the habit of never logging in through email links, your bookings, payments and personal details stay protected.
Frequently asked questions
How do I change my Wag password?
Sign in at wagwalking.com or in the app, open your account and settings, select change password, enter your current password and a strong new one, then save.
How do I reset my Wag password if I forgot it?
On the sign-in screen choose “Forgot password?” and enter the email on your account. Wag sends a reset link to create a new password. Keep your email account secure, since it controls the reset.
A Wag client wants to pay off the app — is that safe?
No. Requests to message or pay off the platform, or to refund an overpayment, are classic scams. Keep every booking and payment inside Wag, where its protections apply, and never log in through outside links.