Zappos made buying shoes online effortless, and your account there holds your orders, your addresses and a saved payment method. That convenience is worth protecting, and the brand’s familiarity makes it a favorite name for fake “order” and “refund” messages. Our GetMyPassword team explains how to change your Zappos password, reset it when you are locked out, and keep the account secure.
Change your password in account settings
- Sign in at zappos.com or in the Zappos app.
- Open your account, then account settings.
- Select the option to change password.
- Enter your current password, then a strong new one, and save.
Use a long password you do not reuse anywhere else, so a leak on another site cannot open your Zappos account and your saved address.
Reset a forgotten password
On the sign-in screen choose Forgot password? and enter the email on your account. Zappos sends a reset link; open it and create a new password. Keep your email account secure, because whoever controls it can reset your Zappos login as well.
Watch for fake Zappos messages
Scammers lean on well-known stores. Be wary of emails and texts about a “problem with your order,” a “refund waiting,” or a “shipping update,” all nudging you to tap a link and log in. That link often leads to a fake login page built to steal your password and card. Open the app or type the address yourself rather than trusting a link, and never enter your details on a page you reached from a message.
A “confirm your details to release your refund” email is fishing for your login, not sending money. The refund is bait; the form behind the link is the trap.
Lock it down with a generated password
Create a long, random password for Zappos with our password generator and store it in a password manager. Turn on two-step verification if it is offered, keep your email secure, and your orders, addresses and payment details stay protected even when fake Zappos messages reach your inbox.
Frequently asked questions
How do I change my Zappos password?
Sign in at zappos.com or in the app, open your account and account settings, select change password, enter your current password and a strong new one, then save.
How do I reset my Zappos password if I forgot it?
On the sign-in screen choose “Forgot password?” and enter the email on your account. Zappos sends a reset link to create a new password. Keep your email account secure, since it controls the reset.
Are those Zappos “refund waiting” emails real?
Usually not. Scammers use Zappos’s name in “order problem” and “refund” messages to lure you to a fake login page. Do not tap the link — open the app yourself and never enter your details on a page reached from a message.