Turo lets you rent a car from a private host or list your own, which means your account can hold your driver’s license, identity documents and a payment method — and, if you host, your earnings. That is a rich target for fraud. Our GetMyPassword team explains how to change your Turo password, reset it when you are locked out, and keep the account secure.
Change your password in account settings
- Sign in at turo.com or in the Turo app.
- Open your account, then settings or security.
- Select the option to change password.
- Enter your current password, then a strong new one, and save.
Use a long password you do not reuse anywhere else, so a leak on another site cannot open your Turo account and your identity documents.
Reset a forgotten password
On the sign-in screen choose Forgot password? and enter the email on your account. Turo sends a reset link; open it and create a new password. Keep your email account secure, because whoever controls it can reset your Turo login as well.
Keep bookings and ID on the platform
Turo holds sensitive identity details, so guard the account and be alert to scams. A common trick targets both sides: a “host” or “guest” pushes you to book or pay off-platform, or to send your license and documents directly by message to “verify.” That bypasses Turo’s protections and feeds identity theft. Keep every booking, payment and document inside Turo, turn on any two-step verification offered, and watch for phishing emails about a “trip problem” or “payout hold” that push you to log in through a link.
Anyone asking you to book off Turo or send your license by message is not saving you hassle — they are stepping around the protections and after your identity. Keep it all in the app.
Lock it down with a generated password
Create a long, random password for Turo with our password generator and keep it in a password manager. With two-step verification, deals kept on the platform, and the habit of never logging in through email links, your documents, bookings and payouts stay protected.
Frequently asked questions
How do I change my Turo password?
Sign in at turo.com or in the app, open your account and settings, select change password, enter your current password and a strong new one, then save.
How do I reset my Turo password if I forgot it?
On the sign-in screen choose “Forgot password?” and enter the email on your account. Turo sends a reset link to create a new password. Keep your email account secure, since it controls the reset.
Should I send my license or pay outside Turo?
No. Requests to book or pay off-platform, or to send your license and documents directly by message, are scams that bypass Turo’s protections and risk identity theft. Keep every booking, payment and document inside Turo.